Welcome to THOMPaws.com.
We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you visit or make a purchase on THOMPaws.com, we may collect:

• Name
• Email address
• Phone number
• Billing address & shipping address
• Payment information (processed securely via our payment providers; we do NOT store full card details)
• Account login details (if you create an account)

1.2 Automatically Collected Information

We collect data using cookies and tracking technologies such as:

• IP address
• Device type and browser type
• Pages visited and time spent
• Purchase behavior
• Referrer URLs

1.3 Marketing & Communication Data

Including:

• Email preferences
• Responses to promotions
• Interactions with newsletters or SMS (if subscribed)

2. How We Use Your Information

We use your information for purposes including:

• Order processing and delivery
• Customer support and communication
• Account creation and management
• Improving our website and customer experience
• Fraud detection and security
• Marketing and promotional communication, only if you opt-in

We do not sell your personal information.

3. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences
• Enable secure checkout
• Analyze website traffic
• Provide targeted advertising (e.g., Facebook/Meta Pixel, Google Analytics, TikTok Pixel if enabled)

You can disable cookies in your browser settings at any time, but some features may not function properly.

4. Sharing Your Information

We only share your data with trusted third parties who help us operate our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers
• Email marketing tools (e.g., Klaviyo)
• Analytics services (Google Analytics, Meta Pixel, etc.)
• Website hosting & security partners

These providers are required to protect your information and use it only for the services they provide.

We may also share information if required by law.

5. Data Security

We use industry-standard security measures to protect your information, including:

• SSL encryption
• Secure payment gateways
• Access controls to limit who can view data

Despite this, no online transmission is 100% secure, but we take all reasonable steps to safeguard your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Modify or correct your information
• Request deletion of your data
• Opt-out of marketing communications
• Disable cookies

To make a request, email support@thompaws.com.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your orders
• Meet legal obligations
• Resolve disputes
• Improve our services

You can request deletion at any time.

8. Children’s Privacy

THOMPaws.com does not knowingly collect information from children under 13. If you believe a child has provided us with personal data, contact us immediately so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For questions, concerns, or data requests:

📧 support@thompaws.com 🌐 THOMPaws.com